Privacy Policy
Karcher Cleaning Systems Private Limited, a company incorporated under the Companies Act, 1956 (as amended from time to time) vide CIN- U29142DL2011PTC214243, having its Registered Office at Level 4, B-Wing, Statesmen House Building, Barakhamba Road, Connaught Place New Delhi 110001 (hereinafter referred to as “Company” or “Karcher” or “us” or “our” or “we” which expression shall, unless it be repugnant to the context or meaning thereof, include its successors and assigns) offers wide range of cleaning products through its website www.shopkarcherindia.com and its sub-sites, platforms, applications, and other platforms (collectively referred to as “Websites” or “Website”), which inter alia facilitates the sale and purchase of products across categories related to cleaning systems. This privacy policy (“Policy”) explains our policy regarding the collection, use, disclosure and transfer of your information by Company, which operates the Websites for delivery of information, products, offerings and content via any mobile or internet connected device or otherwise (collectively the "Services"). This Policy forms part and parcel of the terms of use and/or other terms on the Website (“Terms”). Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms. This Policy is published pursuant to: (i) Section 43A of the Information Technology Act, 2000; (ii) Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011; and (iii) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. This Policy sets out the type of information collected from the Users, including the nature of the sensitive personal data or information, the purpose, means and modes of usage of such information and how and to whom the Company shall disclose such information. This Policy is applicable to persons who access, browse or use the Services (“User” or “you” or “your”). As we update, improve and expand the Services, this Policy may change, so it shall be the responsibility of the User to periodically check the same. By accessing and using the Websites or otherwise using the Services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the Services that we offer and/or provide. The Company respects the privacy of the Users of the Services and is committed to protect it in all respects. The information about the User as collected by the Company is: (a) information supplied by Users and (b) information automatically tracked while navigation (c) information pertaining to the User collected from any other source (collectively referred to as “Information”).
A.INFORMATION SUPPLIED BY USERS
Registration data:
To avail certain services on the Websites, Users may be required to provide certain information for the registration process that may include but not limited to name, sex, date of birth, age, contact number, e-mail address. In case the User registers using third party sign-in services/widgets/pluggins like Facebook, Twitter, Gmail, Instagram or any other social networking platforms, the User will be allowing us to access/retrieve Information from such sign-in services/widgets/pluggin in order to continue providing the Services on our platform to the User.
Payment data:
When you choose to carry out any kind of payment transaction as part of our Services on the Websites, third-party service providers such as payment gateway provider who are generally compliant with Payment Card Industry Data Security Standard (“PCI-DSS”) may collect or have access to your purchase, address or billing information, including your credit or /debit card number, its expiration date, Unified Payment Interface etc.
Voluntary information:
We may collect additional information at other times, including but not limited to, when you provide feedback, comments, change your content or email preferences, respond to a survey, or any communications with us.
B. INFORMATION AUTOMATICALLY COLLECTED/ TRACKED WHILE NAVIGATION
Cookies:
To improve and help us understand your preferences based on previous or current Website activity , we may use "cookies", or similar electronic tools to collect Information to assign each visitor a unique, random number as a User Identification (“User ID”) to understand the User's individual interests using the identified computer or device. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer or device. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive or device. Our advertisers may also assign their own cookies to your browser (if you click on their ads etc.), a process that we do not control. We receive and store certain types of Information whenever you interact with us via Websites or Service though your computer/laptop/netbook or mobile/tablet/pad/handheld device etc.
Log File Information:
We automatically collect limited information about your computer's connection to the internet, mobile number, including your IP address, when you visit the Websites, application or service. Your IP address is a number that lets computers attached to the Internet know where to send you data such as the pages you view. We automatically receive and log information from your browser, including your IP address, your computer's name, your operating system, browser type and version, CPU speed, and connection speed, browser type, language, Internet service provider (“ISP”), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. We may also collect log information from your device, including your location, IP address, your device's name, device's serial number or unique identification number (e.g. UDiD on your iOS or android device), your device operating system, browser type and version, CPU speed, and connection speed etc.
Clear GIFs:
We may use "clear GIFs" (Web Beacons) to track the online usage patterns of our Users in an anonymous manner, without personally identifying the User. We may also use clear GIFs in HTML-based emails sent to our Users to track which emails are opened by recipients. We use this information to inter-alia deliver our web pages to you upon request, to tailor our Websites or Service to the interests of our users, to measure traffic within our Websites to improve the quality, functionality and interactivity of our Websites and let advertisers know the geographic locations from where our Users come without personally identifying the Users.
Information from other Sources:
We may receive information about you from other sources, add it to our account information and treat it in accordance with this Policy. If you provide information to the platform provider or other partner, whom we provide services, your account information and order information may be passed on to us.
Links to third party sites
The Websites may include links to other websites or applications. Such websites or applications are governed by their respective privacy policies, which are beyond our control. Once you leave our servers, use of any information you provide is governed by the privacy policy of the operator of the application, you are visiting. That privacy policy may differ from ours. If you can't find the privacy policy of any of these websites via a link from the application's homepage, you should contact the application owners directly for more information.
The information as supplied by the users enables us to improve the Services and provide you the most user-friendly experience. In some cases/provision of certain service(s) or utility(ies), we may require your contact address as well. All required Information is service dependent and the Company may use the above said user Information to, maintain, protect, and improve the Services (including advertising and personalisation on the Websites) and for developing new services. We may also use your email address or other personally identifiable information to send commercial or marketing messages about our Services and/or such additional updates and features about third parties products and services with an option to subscribe / unsubscribe (where feasible). We may, however, use your email address for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, etc.). Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc. Any posted/uploaded/conveyed/communicated by users on the public sections of the Websites becomes published content and is not considered personally identifiable information subject to this Policy. In case you choose to decline to submit personally identifiable information on the Websites, we may not be able to provide certain services on the Websites to you. We will make reasonable efforts to notify you of the same at the time of opening your account. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.
The Company shares your Information with any third party without obtaining the prior consent of the User in the following limited circumstances: i. When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including but not limited to cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the Terms or for complying with the applicable laws and regulations. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Policy or the Terms, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of the Company and its group companies, our employees, users or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as subpoena, court order or government demand to comply with the law. ii. The Company proposes to share such Information to conduct its business and to share such Information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such Information agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures. iii. The Company may present Information to its advertisers and third parties to help them understand its audience and confirm the value of advertising on our Websites, however it is usually in the form of aggregated statistics on traffic to various pages within our Websites. iv. We may share such information with our officers and employees and/or third party service provider/s, subject to the recipients of such information agreeing to process such information in compliance with the appropriate confidentiality and security measures as instructed by the Company. v. The Company may share your Information regarding your activities on the Websites with third party social websites to populate your social wall that is visible to other people however you will have an option to set your privacy settings, where you can decide what you would like to share or not to share with others. vi. We may share your Information to enforce or protect our rights or any or all of our affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or our Websites, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
When you use the Services or Websites, we make best efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required.
Retention of Data
We shall retain the records for ten (10) years from withdrawal of your consent in our application, including, without limitation, the PMLA (Prevention of Money Laundering Act 2002) guidelines and such other statutory / regulatory requirements from time to time. In the event any legal / regulatory proceeding is pending, we can retain records for a longer period as may be required by regulatory / statutory authorities. We may keep our records of the electronic instructions/transactions in any form as permitted under applicable laws. In this regard, all records, whether in electronic form, magnetic form, documents or any other form with respect to electronic instructions/online transactions shall be conclusive evidence of such instructions/transactions and shall be binding on the User. The User shall not request/demand any evidence or proof for the transactions undertaken through the internet and the audit trail of the log-in would be conclusive proof to establish the bona fides of the transactions. In the event of any dispute, records kept by us/ business partners/ third party shall be binding as conclusive evidence of the transactions carried out through the electronic mode.
We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on the Websites is securely stored within the Company controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We may use third-party advertising companies to serve ads when you visit or use our Websites or Services. These companies may use information (excluding your name, address, email address or telephone number or any personally identifiable information) about your visits or use to particular website, mobile application or services, in order to provide advertisements about products and services of interest to you.
The internet is an ever evolving medium. We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms. Any changes we make will be effective immediately with or without notice, which we may give by posting the new policy on the Sites. Your use of the Websites or Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Policy periodically on the Websites to ensure that you are aware of the latest version.
In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the grievance officer are provided below: Mr. Siddhartha Malhotra Designation: Deputy Manager Karcher Cleaning Systems Private Limited, A-42/4, Sector-62, Noida- 201309, Uttar Pradesh, India Contact us: siddhartha.malhotra@kaercher.com Phone: +91 120 612 1800 Time: Mon - Fri (9:30 - 18:00). Any complaints, abuse or concerns with regards to the use, processing and disclosure of Information provided by you or breach of these terms should immediately be informed to the designated Grievance Officer. While making a complaint, please ensure the following: (i) Identification of the information provided by you; (ii) Clear statement as to whether the information is personal information or sensitive personal information; (iii) Your address, telephone number or e-mail address; (iv) A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be; (v) A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you; (vi) You may also contact us in case you have any questions / suggestions about the Policy using the contact information mentioned above. The Company may reach out to you to confirm or discuss certain details about your complaint and issues raised. The Company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
We do not knowingly collect personal information from minors i.e Users under the age of eighteen (18) years. Minors are not permitted to use our Websites or Services, and we request that minors to not submit any personal information to the Websites. Since information regarding minors is not collected, we do not knowingly distribute personal information regarding minors.
We engage various banks and payment gateway providers, the data of the User, may be collected by them or be stored on their servers. These third parties have security measures in place to protect the loss, misuse and alteration of the information, details of which are available at their respective website. We are not responsible for the use or storage of such data or security measures adopted by these third parties. In the event you have questions or concerns about the security measures adopted by such third parties, you can contact them or their data protection / privacy team / legal team or their designated the grievance officer directly, whose contact details may be available in their respective privacy policy or their website, or you can also write to our Grievance Officer at the address provided above.